You can exchange any purchase within 5 days without justification (see 5-day cooling-off period). After 5 days, if our team feels if your reasons are  eligible & your concern is real our team will help you out with the exchange procedure. Please note that in case of Online Prepaid Order Cancellation You Will Be Getting Back Your Paid Transaction Amount In The Same Account From Which You Paid in the next 7 Working Days Of Your Cancellation Date